BRING YOUR OWN BAg (BYOB)
In an effort to decrease the usage of plastic bags, the Needle & Studio encourages all of our patrons to BYOB.
We appreciate your understanding and thank you in advance for supporting our efforts to help preserve our environment.
Payment Policy
As we have experienced increased no pick-ups, please be advised we do take payment in advance for used/vintage clothing items. We appreciate your understanding and helping the support of a local business!
Service Policies
Clean Clothes Policy: For the health and safety of the N&S staff, it is important to bring freshly washed or dry cleaned clothes. Clean garments allows our head seamstress and tailor to better assess the work required to repair your clothes and the final results in higher quality!
Existing Stains/Damage: Please advise us of any existing stains, or damage that you are not having repaired, on your item. We are not responsible for any existing stains or damage found on items during our work.
Privacy Policy: We don’t share your information with anyone! We just save it for contact purposes and our records.
Return Policy: Our quality work is guaranteed. If you happen to find an issue with your item(s), please let us know within 14 days of pick up! We love to hear your feedback!
Appointment Cancellation Policy: If you are not able to make your appointment, please cancel with 24 hours notice. We appreciate your mindfulness in this matter :)
Fittings: What is pinned and consulted during your first fitting outlines the parameters of the work we will do. If subsequent fittings and adjustments are required, in correlation to the first consultation, this will be completed no additional charge. Any additional requests outside of what has been agreed upon with the tailor during your initial visit, will be considered a new consultation and additional charge may result, at the discretion of the tailor.